Where Preparation Meets Opportunity!

thecatwho

Servant Leaders Think Like Einstein — Brilliant observation brings servant leaders to the conclusion that the current approach to business will never meet the future with success. What starts as an uneasy sense of dread devolves into the realization that something is systemically wrong. By the time that the leader recognizes the current reality, the team […]

Servant Leaders Employ Strategy to Create a New Future

March 8, 2021 in Servant Leader tagged servant leader / servant leadership / vision by thecatwho

servant leaders mistake — Everyone makes mistakes, but servant leaders have a special awareness of what it means to acceptable responsibility. In the effort to lead a team toward a meaningful future, the occasional mishap will occur. Taking appropriate risk takes us down new roads where we cannot anticipate the obstacles in the pathway […]

Servant Leaders Make Occasional Mistakes

March 1, 2021 in how to train others tagged leadership / need to know / servant leader / servant leaders / servant leadership by thecatwho

Somewhere along the way, we’ve come to expect leaders to have all the answers, which is contradictory to the servant leader role. Anyone who has taken a new position, or started a new business, should be given some leeway to learn from others. The people who manage the daily routine […]

The Servant Leader in a New Role

February 23, 2021 in Servant Leader tagged ask more questions / delegate / promotion / servant leader / servant leadership by thecatwho

Servant Leaders Ask More Questions — The old myth about leaders knowing all the answers is debunked when servant leaders interact with those who handle the daily routine. Instead of making statements, the wise leader will begin with a series of open-ended questions to get everyone talking. The emphasis is to allow everyone in the room […]

Why Servant Leaders Ask More Questions

February 15, 2021 in Servant Leader tagged ask more questions / equip and engage / servant leaders / servant leadership by thecatwho

Online Customer Service — Everyone in the world has a unique idea about great customer service. The seller and the buyer relationship exists only because of a purchase of products or services. Interaction following that sale can determine how the customer perceives the value received. Great businesses offer more than an email address to […]

What Makes Great Customer Service?

February 3, 2021 in Customer Service tagged customer support / great customer service / online customer service by thecatwho

Control Interruptions — Advertisers are especially sensitive to the number of seconds available to interrupt and grab the attention of the target audience. If the pitch connects in the first SEVEN seconds, the prospect will notice some aspect of message. The battle to control interruptions is real! Most of us are shocked to […]

Attention Span Of a Housefly

January 25, 2021 in how to train others tagged control interruptions / exhaustion / time management by thecatwho