Hidden Costs of Training Without Equipping
In the service industry, customer satisfaction depends on your team’s ability to respond quickly to customer demands. Constantly changing conditions can be uncomfortable for the novice, but when we equip …
Read MoreEquip First, Lead Second: Why Leadership Requires More Than Training
In the fast-paced business world, leaders are advised to train team members to ensure that procedures are followed to meet performance benchmarks. While training is valuable, the most important part …
Read MoreCustomer Perspective Drives the Customer Experience
.
As business leaders, we believe that the customer experience we offer will connect with our customers. Whenever the results are less than expected, we decide that maybe we should …
Read MoreThe Role of Empathy in the Customer Experience
In today’s fast-paced world, businesses face fierce competition to attract and retain customers. While offering high-quality products and services is essential, customer experience is the over-arching decision point. Customer experience …
Read MorePrevent The Lousy Customer Experience
In all our efforts to create a compelling customer experience, one misstep can result in the loss of customers and even our reputation in the marketplace and community. That might …
Read More
