Daily Archives: June 30, 2023


Build Trust in the Customer Experience
In today’s fast-paced world, businesses face fierce competition to attract and retain customers. While offering high-quality products and services is essential, customer experience is the over-arching decision point.  Customer experience refers to the sum of all interactions between the brand and a person who might become a customer, including pre-purchase, […]

The Role of Empathy in the Customer Experience