“You should have . . . "

I have never forgotten those belittling words.

My Mission is to make Sure That your team never hears those Words From You!

"Equip for Success" empowers leaders to stop Expecting Perfection
& Start Preparing team members to Handle the Unknown,
In Order to build confident, independent teams That Excel.

Why I Equip First & Lead Second!

My teamleaders sat across the desk, waiting for a reprimand!
I simply asked them what happened that they passed an unqualified job candidate to me when I had outlined specific disqualifying statements that this candidate had repeated early in my interview with her.
“You Came Back!” was the sheepish response from my trusted teamleaders.
Everything changed in that moment because I had never given them insight into the way I handled my own manager in the same situation.

Transformational Course Offerings!

The Moment of Trust

Trust is the Primary Ingredient in Automating Tasks & Delegating Work. Everything Changes In That Moment!

Equip & Engage

Leaders Assess the Current Situation & Discover the Power of Equipping Team Members to Handle the Unknown.

Our Wow Factor

Customers Will Pay More For a Compelling Experience That Begins With Alignment Between the 21 Touchpoints!

Invite Mialei

Do You Have A Podcast?

Mialei considers it a privilege to discuss the meaning of “Equip for Success!”  Training stops when the session is over, but Equipping continues to inspire & empower.

Need a Speaker?

Mialei brings unique insights as a storyteller with some remarkable life experiences.  Whether she is teaching or speaking, she engages the audience and touches hearts.

Which Question Describes You?

Every question comes directly to you.  The team waits to act because nobody has enough insight to move forward without your direct involvement.  What seems like leadership has started to feel like adult daycare. 
You wonder why no one else solves problems without asking.
Your team members mean well, but each one gives a slightly different answer to important questions.  What sounds like a careless answer reveals gaps in your internal communication.
Customers are confused and asking questions instead of buying.
The same questions are asked in the midst of chaos because the team members and customers do not have enough information to make decisions and take action. 
Your presence is required to hold everything together.  Without you, the team stalls and struggles.  The business day is complete chaos. 
You remain the anchor, but you wanted team members to step into roles that would allow you to be the guide, not the glue. 
You are not alone!
Most leaders shift between fixing, managing and some variation on leadership without noticing.
The Fixer vs. Equipper Quiz will reveal your current approach, and provide some insight to lead with confidence instead of control.

The Equip For Success Model

    • Align Touchpoints to Clarify & Strengthen Messaging​
    • Create a Compelling Customer Experience
    • Self-Evaluation to Define Work Style & Strengths
    • Team Assessment to Identify Training Needs
    • Define Path Forward That Starts Today
    • Equip Team Members to Handle the Daily Routine

Read the Latest Blog Posts

Ask the Customer

Customer Perspective Drives the Customer Experience

As business leaders, we believe that the customer experience we offer will connect with our customers.

Hidden Costs of Training Without Equipping

In the service industry, customer satisfaction depends on your team’s ability to respond quickly to customer demands.

Servant Leaders Think Like Einstein

Servant Leaders Employ Strategy to Create a New Future

Brilliant observation brings servant leaders to the conclusion that the current approach to business will never meet the future with success.

What Other Leaders Are Saying

Start today

21 Touchpoints of the Customer Experience

Are You Aware of the Many Ways That Your Customers Discover Your Values & Priorities?
Equipping your team begins with clear messaging, which is essential if you want to save your time and empower your team.
Click here to get your copy of something special that allows you to clarify your message at every touchpoint.

Book a call

Explore the Power of Equipping for Success!

Get Your Questions Answered & Take Action!

Instead of wondering what equipping could do for your team, click here and ask Mialei questions.  Our discussion will emphasize the ways in which you could benefit from shifting your efforts from simply training for the known into equipping your team, and even your customers, to think critically to address the unknown.
Top-Performing Teams are equipped to handle the daily routine without asking for permission to solve problems.  
Is it time to embrace the change and watch your team soar to new heights?

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