Welcome to the Support CenterEquip and Engage memberswill retain access to the member's area as long as monthly payments are received. If your access is revoked, check your payment status.
Support Desk Rules
- The Golden Rule applies - in simpler terms "BE NICE"
- Ask complete questions including:
- Product Name -- Which product are you asking about?
- Full Question -- Do not assume anyone knows what you mean
Be Patient - your question will be answered - within 2businessdays
All responses are attached to your support ticket. No answers will be given in email.
HINT: If you are not receiving timely responses, read your comments and ask yourself if YOU would answer!
For ALL other products:
Before you log a support ticket, allow time for email to deliver you login details. Check your junk and spam folders.
If you need to log a ticket, provide complete purchase details and ask a complete question with your request.
Be patient in waiting for your response. I work my own support desk, and yes, I do take my weekends off.
In order to streamline support requests and better serve you, we utilize a support ticket system.
Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
A valid email address is required to submit a ticket. Return to this support system to check the status of your ticket. Email is not reliable!